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Customer relations Executive

Job Category:
Dublin West
Salary Description:
FRS Recruitment
Job Ref:

Customer Relations Executive


Dublin 12

Contract Type:

Permanent – Full-Time

An excellent opportunity with a fantastic company! Apply below!

Our very successful client is looking for a Customer Relations Executive to join their team. This is a permanent, full-time position.

Responsibilities of the role:

* Point of contact for inbound customer call
* To successfully manage the expectations and gain the confidence of our customers
* Ensure customer queries are answered and logged in a timely manner
* Informing customers of promotional offers
* Ensuring out-going calls coincide with the delivery schedule
* Ensure company regulations are adhered to
* Work in conjunction with accounts team to help reduce company debtors
* Upselling/Cross-selling to ensure maximization of each sale
* Resolution of Customer issues to a satisfactory conclusion
* Other ad-hoc duties

Skills Required:

* Experience of a similar role in a busy customer service environment
* Committed to maximizing sales in conjunction with the sales rep
* Customer Driven with a focus on building and maintaining relationships
* Good people management skills and strong interpersonal skills
* Ability to deliver results
* Excellent written and spoken communication skills
* Excellent time keeping
* Be a team player willing to be proactive is supporting the team
* Good IT skills and proficient in Microsoft office and excel
* Have high attention to detail

For further information on this role please contact Tara Kelly on 086-1451078.

Contact Details:
FRS Recruitment
Tel: 086 1451078
Contact: Tara Kelly

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