European Forwarding Manager will work as part of my clients' European Forwarding team and will manage and coordinate all European transport and forwarding activities.

Duties

* Manage forwarding Import and Export Team
* Day to day management and direct assistance of Operations team to ensure all transactions are processed timely and accurately in line with company procedures and expectations.
* Manage hours and holidays to ensure adequate cover in place when required.
* Ensure all staff are up to date with training and fully comply with legislation and industry policies.
* Ensure staff are cross trained to provide cover where required.
* Ensure full compliance with company health and safety policy.
* Manage staff appraisals in line with company policy.

* Manage relations and services with European agents
* Ensure all agents operate in line with company agreements for service levels and pricing.
* Set up and manage regular meetings to review performance and pricing.
* Agree where required specific pricing or services.
* Review new agent opportunities and make recommendations to the senior management team.
* Ensure correct procedures are agreed and implemented for management of agents business.

Manage relations and services with suppliers

* Ensure all suppliers are working in line with agreements on service and pricing.
* Set up and manage regular meetings to review performance and pricing.
* Agree, where required, specific pricing or services.
* Review suppliers and actively look for new suppliers to improve pricing and services available.
* Review operations to ensure best options are being used, including co. load and container service options.

Work with sales team to secure opportunities

* Assist sales team in pricing opportunities outside of normal services.
* Maintain and review the sales tariffs for European business. Update sales tariffs when required.
* Accompany sales team at customers meetings where required.
* Work with sales team to ensure SOP’s are completed and proper transition of opportunities.
* Review jobs on system and liaise with sales where required to ensure jobs profit reflect the company requirement.

Customer service and business retention

* Manage relationship with Forwarding customers
* Agree SOP’s and ensure implementation
* Ensure rates are in place for all regular and account holding customers ? Work with sales account owners to resolve issues with customers

Administration and reporting

* Ensure all files are opened correctly on system
* Ensure all billing is completed on time in line with company expectations
* Ensure all costings are entered correctly and timely on system
* Ensure all reports are completed on time
* Review reports to identify issues with customers / rates or service and make recommendations or correction.

Requirements

* 3rd Level Degree in Transport & Logistics, Business Degree or Industrial Equivalent. Supply Chain Management/ Transport preferable.
* Full comprehension of the English language – both written and spoken.
* European Language desirable but not essential.
* Proven record in Route Development.
* Proven record in Management.
* Demonstrated ability to lead, motivate and manage a team.
* Proven capacity to adopt and promote a teamwork style within departments and across the Organisation.
* Demonstrated relevant sectoral knowledge.
* Excellent interpersonal skills

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