Client Relationship Director

Job Category:
Salary Description:
Parexel International
Job Ref:

We're looking for a candidate to fill this position in an exciting company.

Commercial Leadership:
* Support Account Leader in therapeutic area, service line or region-specific account plans
* Direct responsibility for assigned Accounts including NBA growth, Bid pursuit, commercial negotiation of contracts
* Lead activities that accelerate growth and profitability
* Develop or contribute to account plans
* Working in a consultative manner, identify opportunities and collaborate with Account Leader to develop winning and integrative solutions across SBUs
* Develop proposal narratives and executive summaries
* Lead bid pursuit meeting
* Lead and sign off proposal strategy and development in collaboration with cross functional colleagues
* Ensure that pricing is appropriate to win the business and meet financial targets, including profitability, contractual terms and business risk
* Pursue awareness of competitive activities, position and pricing, including reasons for awards and non-awards

Account Leadership:
* Understand the clients' development and commercial strategy, product development portfolio, and pain points
* Develop a strong understanding of clients' organizational structures and key stakeholders
* Identify client needs and develop creative solutions for projects, leveraging expertise, operational capabilities and technologies
* Maintain high visibility within client organization (e.g., therapeutic area, service line, region)
* Maintain solid knowledge of all Parexel services and value propositions for appropriate cross-selling opportunities
* Be the senior point of escalation for delivery/operational issues and arrange for follow through of resolutions via the appropriate departments
* Maintain positive client relationships to drive repeat business
* Ensures appropriate hand-off to delivery team liaising with Project Integrator Role or Project Leader to transfer knowledge on client needs and expectations
* Maintain close relationships with delivery teams for identification of new opportunities to ensure account growth

* Strategic and/or consulting skills in helping clients maximize short- and long-term drug development goals
* Ability to build relationships and to communicate at senior management level
* Solid understanding of the principles of drug discovery and development
* Demonstrated commercial acumen
* Ability to influence and maintain effective working relationships with coworkers, managers, clients and customers
* Experience in presenting, packaging and proposing integrated solutions to demonstrate value and potential return on investment to clients
* Demonstrates an entrepreneurial drive blending urgency, strategic thinking, and an awareness of influencing behavior in a global environment
* Highly effective communicator at all levels with both clients and internally. Must be open and direct with strong oral and written communication skills
* Must be comfortable operating in a demanding, fast paced environment and be capable of reacting swiftly to changing business demands
* Should be driven to deliver quality results on time and in a highly ethical and professional manner

Knowledge and Experience:
* At least 8 years of previous experience in working in pharmaceutical services environment, preferably in a CRO, Life Sciences Company or Consulting background specializing in Life Sciences.
* Preferred experiences in both sales and delivery

Contact Details:
Parexel International
Contact: JobG8

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