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Customer Service Representative

Job Category:
Business 2 Business, Business 2 Consumer
Area:
Unspecified
Location:
Westmeath
Salary Description:
Negotiable
Posted:
21/08/2019
Recruiter:
FRS Recruitment
Job Ref:
0908LG

We are recruiting for a Customer Service Representative for our client based in Co Westmeath.

Reporting to the Customer Service Team Leader you will be responsible for dealing with customers queries and requests in a timely manner.

Duties will involve:

* To handle both inbound and outbound calls for customers within an agreed time frame and service level.
* Process amendments for clients for both Home and Car and adhere to Underwriting and Compliance criteria and company policies and procedures.
* Handle inbound Arrears & Collections queries throughout the day.
* Administer post, email and issue documentation on a daily basis and ensure replies are issued to customers accurately and in a professional manner.
* Achieve all targets set out for the department on a daily and monthly basis.
* Liaise directly with customers and other internal departments to resolve any outstanding issues regarding queries and documentation and escalate as appropriate to ensure problems are solved within an agreed timescale.
* Work on a roster basis and assist with other projects/departments as required.
* Responsible for continuous improvements to existing processes and procedures: identify re-occurring issues/ queries with the aim to resolve permanently through training, communication and problem solving skills.

Skills and Experience:

* Leaving Certificate or equivalent.
* Ability to work on your own and as part of a team.
* Time management and attention to detail.
* Ability to meet tight deadlines and react to situations quickly, efficiently and professionally.
* Strong communication and interpersonal skills with excellent written and spoken English.
* Execution & “can do” attitude.
* A willingness to undertake Insurance Exams.
* Experience working within the Financial Services Industry advantage

To Apply:

Phone calls to Louise 086 4670069 for a confidential discussion about this opportunity

Send CV through the attached link

Contact Details:
FRS Recruitment
Tel: 05793 26999
Contact: Louise Glennon

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