Danish fluent Online Advertising Support

Job Category:
Media inc Online/Print
€24,700 to €25,600 per annum
Salary Description:
£24700 - £25600/annum
Job Ref:

Online Advertising Specialist

Customer Service Experience Associate fluent Danish

Responsibilities include:

* Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone

* Providing product and tool support to improve the overall experience and drive higher product adoption and spend

* Ability to identify trends and solve problems facing multiple SMB clients

* Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

* Provide vital product insights and feedback on client products

Profile Attributes:

* Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly

* Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

* Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

* Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

* Focus on SMB customer satisfaction by driving the right product adoption for the right customer

* Consultative selling and customer empathy mind-set

* Self-driven with attention to detail and follow-through

* Ability to multi-task and work under pressure

* Excellent communication skills: verbal, written, listening skill

Salary: 28K p/year

Contact Details:
Contact: JobG8

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