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Customer Service Representative

Job Category:
Retail/Call Centre
Area:
Unspecified
Location:
Cavan
Salary Description:
Negotiable
Posted:
08/07/2019
Recruiter:
FRS Recruitment
Job Ref:
060719

We are recruiting for Customer Service Representatives for our client in Co Cavan. We are seeking candidates with French and German language skills.

You will be responsible for delivering a high level Customer Service to a portfolio of International Customers.

We are seeking candidates who have experience handling multiple clients and have very good customer relation skills. The ability to communicate confidently with all areas of an organisation (Production, Post Production, Despatch, Engineering etc.).

The ideal candidate will possess excellent organisational, time management & be comfortable with working in a fast paced & often pressurised environment.

Duties will include:

* Managing a portfolio of International Key Account customers
* Proactively looking after their day to day needs.
* Daily activities include preparing :

* Sales Quotation preparation
* Sales Order Processing
* Coordination of Customer Shipments
* Customer Invoicing
* Daily Co-ordination with Sales, Production, Accounts & Dispatch
* Customer Complaints Handling
* Maintaining Customer Data in various in house & Customer systems

Skills and Experience:

* Ideally 1-2 years in a customer services role, with experience of effectively managing the demands of key account customers.
* Very good Communication skills, verbal and presentational
* Written & spoken fluency in French language is essential.
* Qualified to Leaving Cert level
* The role demands a good degree of IT proficiency ideally demonstrated by an ECDL qualification or similar.
* Ideally 1-3 years’ operating in a Business to Business Customer Services Role, preferably in an exporting capacity.
* Ability to use Excel for reporting & analysis purposes

To Apply:

Phone calls to Louise 086 4670069

Send CV throuh the attached link

Contact Details:
FRS Recruitment
Tel: 05793 26999
Contact: Louise Glennon

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