Irish Speaking Call Centre Agent

Job Category:
Retail/Call Centre
Area:
Dublin
Location:
Blanchardstown
Salary Description:
Salary 23,000
Posted:
28/09/2018
Recruiter:
PRC Recruitment
Job Ref:
MI22

Irish Speaking Call Centre Agent 

 Our Client have an opportunity to join their customer service team in Blanchardstown.

 Responsibilities

Handling incoming phone calls which must be responded in the most efficient and suitable manner

Updating all reporting required as part of the Customer Contact processes

 Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies

Provide a high level of customer service as outlined within the agreed quality standards

Remain professional at all times – positively influence the customer’s perception of the client.

Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department target

 Positively contribute to the development of policy and process through effective feedback and communication

Comply with all Health and Safety and other regulations and highlight any issues as appropriate

 Work with a high degree of personal integrity, treating others with respect to promote a professional working environment

Contribute to overall department targets through achievement of Key Performance Indicators (KPIs)

 Perform any other work as required and assigned including:

Correspondence handling

 Payment & Charging Duties

 Customer Escalations and Relations

Social Media

Image Review

Quality Assurance, Data Protection & Information Security

Voice of the Customer

Customer Service Value Add

Customer Communication Management

Management Support

Working to support Customer Service Team

 Working with Other Departments ad hoc

 Requirements

Fluent Irish Speaker

Leaving certificate or equivalent

Previous customer service/call centre experience desirable

Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers

Should be skilled in basic IT skills including Microsoft Office

Ability to multi-task and with problem solving ability

Fluent English essential

Flexible attitude to work content and hours including willingness to work rotational shift hours

Resilient, receptive to change

Self-motivated with a positive attitude

 Our Reference MI22

Partnering with PRC we will provide you with unrivalled support to help you make the right decision in making your next career move. As standard we review your CV and offer you advice on how to make you attractive to employers. We will provide you with the necessary interview preparation giving you a unique insight into how to prepare for your interview. Our consultants will guide you and manage the recruitment process allowing you to focus on securing the position. We do not want to waste your time so our honest and frank approach has gained us the reputation of been reliable and trustworthy recruitment company. Candidates with the required skills and necessary experienced in required for this job vacancy will be contacted. If you are job seeking and you want us to register your CV please send your CV.

 

 

Contact Details:
PRC Recruitment
Tel: 014693710
Contact: Michelle Irwin

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