Telesales Executive Belfast (Hybrid) Role Overview As a Telesales Executive, you will be the first point of contact for our customers. You will pro-actively call out to customers who have registered their interests in equity release. You will make this call to inform them further on the benefits of equity release and get them booked in with a financial advisor. What is Equity Release? Equity is the value of your home minus any debts you may have secured against it. Equity Release is a financial product that helps you access some of the cash tied up in the value of your property to supplement your retirement needs. Key Responsibilities Provide a prompt, friendly and efficient initial point of contact for customers To pro-actively make outbound calls, across the equity release service with the aim of booking an Appointment, assist stalled online customers or instigate the return of application packs. Accurately update Customer administration systems and Adviser diary systemsKey Skills Excellent communication skills Experience making warm outbound calls and appointment booking Experience or interest in Telesales Overview of Company We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people. We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life. In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For. Benefits Competitive Salary, Pension Scheme and Life Assurance Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case A Bonus Scheme that takes a balanced approach and looks at both in role performance' but also the behaviours and attitudes you exhibit at work' FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) Plus we have a variety of Employee Funded Benefits available to our Employees via our Online Benefits Portal
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