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Sales Support - Outbound Sales

Job Category:
Retail/Call Centre, Business 2 Consumer
€25,000 to €25,500 per annum
FRS Recruitment
Job Ref:

FRS Recruitment have partnered with an innovative Ecommerce company and seeking a Sales Support/Outbound Sales Rep. This is an exciting opportunity to join a company with a strong foothold within the US and European markets, the go-to company for business process outsourcing solutions and needs.

Fully remote role - US Hours

This position requires your own laptop/desktop that you can work from. Hours 2PM - 10PM


* Analyze customer’s needs based on purchases and offer appropriate promotions on bulk purchase offers.

* Utilize leads based on customer’s purchase history to offer products the customer may be low on stock on.

* Use questions to cross-sell products that would complement the customer’s needs and/or find products that would enhance the customer’s experience with the current product they are using.

* Manage customers through lead generation, pipeline management, organization, effective communication, and strong listening skills.

* Respond efficiently and accurately to callers, suggest appropriate products based on clients' needs, and ensure that clients feel supported and valued.

* Conduct outbound calls based on generated leads from the system to promote, sell, upsell, cross-sell products.

* Call on prospective clients based on generated leads to increase potential opportunities for increased sales, based on customers’ interests or prior purchases.

* Ensure that all placed orders are complete and maximize every opportunity on inbound calls to upsell and cross sell relevant products.

* Handle non voice accounts via SMS, emails/tickets and follow up with sales leads. inquiries.

* Understand and strive to meet or exceed call centre and sales targets, while providing great experience to the client/caller.
* Acquire product knowledge to be able to sell, upsell, and/or cross sell products as per customer needs.

* Create, maintain and update a database of customers with complete information and emails to improve operational efficiency and function, reporting all details to supervisors.

* Take part in training and other learning opportunities to expand knowledge of the company products, offers, and operational knowledge.

* Build lasting relationships with clients and other call centre team members based on trust and reliability.

* Utilize, maintain and continuously improve various sales and communication techniques, knowledge of products/services/programming/prices/promotions, and technical skills.

* Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.

* Provide suggestions to help develop sales pitches to sell, upsell and cross-sell products.

* Reinforce product benefits and knowledge while building relationships with customers to advise them to reorder or purchase additional products based on their needs.

Additional Requirements:

● At least 1 - 2 years of outbound sales call centre experience

● Excellent spoken English (ideally first language) as client base is primarily USA

● Excellent phone etiquette and excellent verbal, written, and interpersonal skills

● Ability to organize and prioritize work

● Patient and warm professionalism

● Perseverance and sales endurance

● Retention: 1 year (Preferred)

● Customer Service: 1 year (Required)

● Cold calling: 1 year (Preferred)

● High school or equivalent (Required)

Employment Type: Full Time

Hours: 2 pm - 10 pm Irish time (may vary as operations work on a shift rota), weekends off are not guaranteed

Location: Remote


€25,560 per annum + monthly commissions 5-7%


● Health insurance with Laya after successful completion of 6 months service

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Contact Details:
FRS Recruitment
Tel: +35386 041 8739
Contact: Matt Power

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