Job Title: Jr Workplace Coordinator
Reports to: Workspace Manager
ISS Division: Key Accounts
Status: 40 days per week
Days Per Week -Mon to Fri
The primary aim for the is to support the activities of ISS on our client sites through the delivery and coordination
of the Soft Services Facilities Management (SSFM) services, taking full Soft Services FM responsibility
within their allocated areas.
The WSC is the key interface with the customer and will be fully conversant with day to day activities within their
designated area. Assigned to a front of house area the WSC will ensure the desired standard across all services
are achieved ensuring their areas are clean, fully operational and that the support essentials are all in place e.g.
meeting rooms are ready for use, common areas and toilets meet acceptable standards, reprographics and
stationary stock levels are maintained, cleaning meets standards and repairs are noted and actioned as quickly
To support and coordinate all FM services within the allocated area to support the ready for business
standard with minimum impact to client staff
To promote and manage customer expectations and excellent relationships with the Client which are
measured and maintained
Front of house and sign in visitors and Sub contractors
To ensure FM KPI requirements are met.
To promote and manage excellent relationships with suppliers and other service partners, i.e.
Maintenance and Catering Services etc.
To meet objectives set by management team and department(s).
Follow ISS processes and guidelines to ensure end to end procedures are followed.
Sharing best practice
Conduct daily A2D site audits
Functional testing of AV equipment
Raising building faults through the FM helpdesk
Liaise daily with workplace supervisor and management
Acting fire marshal and first aider for your area
Assist staff with queries and support where possible
Attend training courses as required for the role
To comply with the company and customers health & safety policies
Maintain a professional image at all times
Acting as a point of contact for cleaning team assisting on occasion, Daily washroom checks
Basic training, motivation, discipline, safety and welfare of the staff under his/her control
Monitor stationary cupboards
Monitor catering facilities in your area
Daily checks of Life safety equipment
Continuous liaison site key staff
Understanding and ensuring that relevant policies and procedures are adhered to
Assisting with floor orientation and equipment induction of new staff
Assisting with staff queries both in person, by email or via telephone e.g. alterations to reservations
Performing any ad-hoc "event-driven" duties as and when appropriate
Assist with workstation set ups as requested
Flexibility regards to working hours as at times may be required to attend in the evenings
Monitor building access and egress of designated area
Experience and Attributes
A strong team player with excellent interpersonal and communication skills
Ability to communicate and interact with client and team members at all levels
The successful applicant will be required to demonstrate excellent customer service, customer care and
confidence within this role. They will engage with individuals throughout the client site and ISS at all
levels to ensure service excellence at all times
Self-disciplined and able to work on own initiative.
Experience in a corporate environment.
The ability to demonstrate a professional customer focused approach to work at all times
HSE awareness including DSE assessments
The ability to remain calm and professional when under pressure.
Proficient in the use of Microsoft, email, Word, Excel; able to maintain databases and link up to data
projectors, the internet, printers etc.
As part of this role from time to time you may be asked to work across work streams in order to support the
integrated working environment.
Other Features of the Job
It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends/Bank
Holidays and sometimes more than contracted hours. Local requirements will govern your patterns of work and
travel to different locations may be required. A uniform will be required worn.
Job Type: Fixed term
Contract length: 5 months
Salary: €32,000.00 per year
Monday to Friday
Administrative: 1 year (required)
Concierge/front of house: 1 year (required)
Client facing: 1 year (preferred)
Reference ID: INDLP
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