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SalesForce Customer Relationship Manager

Job Category:
FMCG Food and Non Food
Dublin, Limerick
€70,000 to €70,000 per annum
FRS Recruitment
Job Ref:

Our client, a leader in the FMCG industry, is looking to hire a SalesForce Customer Relationship Manager on a permanent basis in Limerick, Dublin, Northern Ireland or Cork.

The role is offered as hybrid.

Your new role:
You will be joining a team responsible for helping build and implement a company wide CRM strategy using industry leading best practices and tools. Specifically, the CRM will be responsible for defining, developing, and implementing a Salesforce strategy and change management plan that maximises adoption of the Salesforce ecosystem within the company.

Your main responsibilities:
Work with all business areas to define and agree the CRM platform (Salesforce) strategy
Plan and develop solutions that drive user engagement with the Salesforce platform
Analyse existing processes and make recommendations to better streamline Salesforce solutions to enable sales & customer service objectives
Work with cross functional stakeholders and technology partners to design changes that enhance sales, administrative & customer service user experience within Salesforce
Drive proof of concepts to support design sessions with key business stakeholders
Execute strategy for how we operationalize changes to the Salesforce ecosystem, including testing, training, deployment, and support
Partner with enterprise analytics and business intelligence teams to develop and implement strong data quality processes and rules to enhance use of Salesforce data for reporting and analytics
Articulate and present strategy, progress, and results to stakeholders throughout multiple levels of the organization
Maintain relationship with senior management in all business areas
Stay current on product suite, product roadmaps, and new capabilities

Your current skills:
Bachelor's degree in business or technology concentrations required
3+ years of Salesforce experience working in a professional services organization, with demonstrated work experience implementing CRM systems
2+ years professional experience in a sales, operations, or technology role
Experience implementing technology solutions and designing user experiences
Deep understanding of sales processes, software development processes, including agile methodologies, and data management strategy and tools
Deep knowledge of Salesforce architecture and administrative processes
MS Office expert
Excellent listening, written, and verbal communication skills, with the ability to synthesize feedback and direction from multiple stakeholders
Excellent presentation skills that can be tailored for audiences at multiple levels in the organization
Excellent problem solving skills, using an analytical and logical approach to solve complex problems
Self-starter that is able to work independently, in a fast-paced environment while delivering high quality and service levels
Ability to engage, align, and mobilize stakeholders to build consensus as appropriate
Ability to facilitate cross functional stakeholder meetings to gather and structure business requirements that inform solution specification and execution
Strong general business acumen
Working knowledge of change management and adoption methods
Ability to multitask and work on multiple assignments at the same time
Proactive desire to learn, broaden, and deepen knowledge of Salesforce technology to enable business objectives

Your desirable skill:
Certified Salesforce Administrator

Your work Environment:
This role will be based between Limerick, Dublin, Northern Ireland or Cork.
The successful candidate must be flexible to travel up to 25% travel required as is a full clean class B driver's licence with access to own vehicle.

If you match the above skills requirement and are interested in having a chat - apply with your most recent CV to Lynn Kallides so we can take the next exciting step in your career!

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Contact Details:
FRS Recruitment
Tel: 01 834 0035
Contact: Lynn Kallides

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