Client Account Manager - Silent-Aire
What you will do
Reporting to the Director of Accounts, the Client Account Manager is responsible for the identification, sales, education and execution of the customers' current and future needs.
Direct the application of technologies, trends, best practices, and service offerings incorporating them into overall business solutions. Leverage partnerships to offer value to the customer. Build market image of corporation as a premiere services firm.
Provide significant industry expertise and client business acumen. Sell higher level services to the customer, enabling competitive advantage for them in the marketplace. Provide thought leadership and capitalizes on cumulative industry, product, and company-specific experiences. Capture best practices and directs and facilitates the management and movement of information
Empower project team members and colleagues to think holistically about reliable and cost effective data center solutions, expand their thinking, and strive to do what's right in the big picture. Be a central contributor to Silent-Aire's global data center approach for data centers and power distribution.
How you will do it
Ensure outstanding customer satisfaction by maintaining strong working relationships
Educate and provide solutions to ensure the smooth operation of customer's equipment
Guide and lead team members to deliver products/services that exceed the customer requirements
Handle client issues throughout the implementation life cycle in a timely and accurate fashion
Manage and train resources to ensure quality and consistency of service to customers
Schedule and conduct status meetings with appropriate development resources and customers
Assist sales team in client business acquisitions, planning, retention and management
Maintain complete and accurate customer correspondence data
Develop and update client related reports
Manage client relationships to build a reputation for excellent service and generate repeat business
Negotiate and manage agreements through business contract process as required
Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers
Identify and develop problem solving methodologies to resolve customer issues
Research and analyze new ideas for improving legacy data centers. Identify options and alternative approaches. Develop a framework for evaluating and tracking alternatives that takes into account all facets of design decision making
Meet with customers to develop programs that improve the quality of our products and services
Lead implementation of data center projects, which will involve building cross-functional teams of mechanical, electrical, architectural and build engineers. Develop project plans, track milestone progress, and report status.
Develop financial analyses that support the business case for moving forward with projects
What we look for
10+ years of relevant work experience in data centers and/or industrial, mission-critical facility
Strong project management and customer service skills, including ability to synthesize information to see the big picture while effectively managing details.
Excellent analytical, communication and presentation skills with the ability to operate with flexibility in a fast-paced, constantly evolving and collaborative environment and work.
Ability to work and communicate effectively cross-functionally with all levels of management, both internally and externally.
Data Center design, construction, networking engineering, systems engineering background and demonstrated excellence in customer service.
Basic understanding of TCP/IP networks and datacenter operations
Ability to develop accurate manufacturing specs in a timely manner under tight deadlines
Exceptional organizational and time management skills
High level of personal integrity and strong work ethic
Engineering & Project Management qualification
Ability to manage multiple sites
Domestic and international travel (approximately 25%)
Ability to read and interpret, alter and/or build electrical, control and mechanical blueprints, drawings and other specifications