JOB PURPOSE

The Content Writer is an integral part of the creative and content team including Art Directors, Graphic Designers, Editors, Content Strategists, Copywriters, and Quality Control Specialists supporting—and supported by a wider team of Project Managers, Campaign Directors, and Customer Liaison Managers.

For this role, the Content Writer will join the Knowledge Management team, working to delivering clear, concise and usable content for internal stakeholders.

MAJOR ACCOUNTABILITIES

Collaboration

� Communicate with customers across the business to understand, distil and draft knowledge content for associates and support teams

� Collaborate efficiently and effectively as part of an international, multidisciplinary team spanning multiple time zones and support be vendors across the globe

Execution

� Draft and revise content or customer-supplied content across multiple formats and digital channels (e.g., iPad-based sales aids, applications, websites, emails, banners) with a primary focus on articles, chat bots, info-graphics and tutorial videos

� Re purpose existing content for alternative audiences (e.g., end users, technical support teams, policy originators)

� Understand, distil, and translate complex information into plain language and engaging content

� Align or re-align references and citations across merged content

� Ensure all content adheres to tone, voice, style and other brand or campaign guidelines; regulatory and technical guidelines; project requirements; and channel best-practices

� Revise content based on team and customer stakeholder direction and feedback

� Complete work within allotted time (or communicate early and clearly why it is not possible to do so)

Quality

� Ensure all content is accurate, complete, consistent, well-written, and error-free

� Review and revise one’s own work and the work of others

� Develop process and platform knowledge, an understanding of customer needs, and a consistent approach to service excellence

� Comply with recognised standards, practices, and regulatory requirements

KEY PERFORMANCE INDICATORS (Indicate how performance for this role will be measured)

� Team collaboration

� Quality and accuracy

� Customer satisfaction of overall quality

� Timely delivery

IDEAL BACKGROUND

� Bachelor’s degree in English, writing, communication, marketing, advertising or related fields

� Additional experience or education in pharma, life sciences, or medicine a strong plus

� 3-5 year's content writer, preferably in agency, technical writing, or internal communications

� Experience writing clear and engaging content (portfolio required; case studies a plus)

� Experience writing for SEO a strong plus

� Experience with technical writing for end users a strong plus

� Fluent English (both written and spoken) essential; US English preferable (90% of writing will be done in US English)

� Written fluency in a European language(s) a plus

� Excellent computer literacy and knowledge of Microsoft Office Suite

� Communication, collaboration, and organisation

� Pro-active handling complex or ambiguous situations and obstacles

� Ability to think systematically, organise, and prioritise effectively in an occasionally fast-paced and pressurised agency environment

� Capable of collaborating with and motivating others

� Ability to ask for help and to help others

� Strong teamwork skills

� Attention to detail

� Ability to work to process

� Content Writing

� Expertise in writing clear, engaging, and accurate content

� Creativity that complements process-driven execution

� Ability to write to style guidelines (e.g., AMA, AP)

� Capable of digesting feedback and prioritising project and business needs over personal preferences

� General attributes

� Passion for digital communications

� Flexible and adaptable; capable of functioning and driving team progress under sometimes ambiguous circumstances

� Ability to work in a practical, hands-on way

� Tenacity and energy in leading change

� Strong interpersonal and networking skills

� Speaking and acting clearly and directly in keeping with the Novartis culture

IRC is acting as an Employment Business in relation to this vacancy.

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