Customer Success – €60k OTE - SaaS Dublin City Centre

Job Category:
IT/Telecoms, Business 2 Business, Retail/Call Centre, Marketing (inc Digital)
Area:
Dublin
Location:
Nationwide
Salary Description:
€60k OTE
Posted:
08/12/2017
Recruiter:
Prostaff Inc
Job Ref:

Customer Success – €60k OTE - SaaS Dublin City Centre
 
Description
We have an opening for a Customer Success Executive. Our client is a SaaS company looking for overachievers with proven IT Sales experience based in Dublin City Centre. You will be required to manage and grow an existing customer base through renewals, upselling and cross selling.
 

Responsibilities:
  • Customer Account Management: Key Point of Contact
  • Provide Onboarding & Training Assistance on Software Platform
  • Educate & Coach clients to achieve goals
  • Partner with Technical Support & Implementation Teams
  • Ability to troubleshoot and handle difficult client situations
  • Drive Renewals across Key Strategic Accounts - Goal of 90%+ customer renewals
 
Requirements:
  • 3years + in a B2B SaaS Sales Experience (Full Sales Cycle experience)
  • Proven track record of success - meeting & exceeding quota
  • Experience in Cloud based SaaS solutions 
  • Relationship Building Skills - Trusted Advisor Status
  • Online Webinar presentation experience
  • Degree Educated
 
If you are interested in discussing this opportunity further or other Sales & Customer Success roles, please forward CV to Mark O’Donoghue                 

Contact Details:
Prostaff Inc
Tel: 01 5330861
Contact: Mark O'Donoghue

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