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Personal Lines Customer Service - Insurance

Job Category:
Dublin City Centre
€28,000 to €33,000 per annum
FRS Recruitment
Job Ref:

Excellent new opportunity for Personal Lines Customer Service Executive for a hybrid role located in Dublin 1.

* Permanent
* Hybrid
* Salary €28,000 - €33,000 DOE
* Attractive Benefits Package
* Study support

We are seeking a candidate with excellent customer service by handling each query in a timely manner, taking and making a high volume of calls, closing sales, negotiating terms with insurers where necessary and communicating with senior management daily. Identifying any barrier to sales/renewals that arise and communicating these to the business. Paying attention to detail and ensuring customer information is correct and validated with each interaction. Previous experience in a similar sales or customer service role required, training and call scripting provided where necessary. Immediate /asap start for the successful candidate.

Your Responsibilities

* Give excellent customer service generating sales.
* Overcoming objections, closing sale.
* Chasing leads provided by the marketing team
* Updating customer information in line with GDPR guidelines and Compliance.
* Setting up client accounts and ensuring relevant customer documentation is accurate
* Processing renewals & Mid-term adjustments
* Answering incoming sales & customer service calls.

Skills / Knowledge

* Proficient in Applied Systems - Relay an advantage
* Understand GDPR & Data protection requirements
* A minimum of 3 years sales or customer service experience in a similar role required, sales

training an advantage.

Qualifications and Experience

* Grandfathered, APA or CIP qualified or working towards insurance exams.
* Minimum 3 years’ sales/customer service experience.

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Contact Details:
FRS Recruitment
Tel: 01 834 0035
Contact: Sam Eydan

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