FRS Recruitment are seeking an experienced Account Manager, an exciting new B2B position with an innovative Ecommerce company. This is an exellent opportunity to join a company with a strong foothold within the US and European markets, the go-to company for business process outsourcing solutions and needs.
Fully remote role
Job Specification
Responsibilities
The Account Manager is a point of contact for their portfolio of clients. All business' clients
are within e-commerce sector. The Account Manager will build long-lasting, mutually beneficial relationships with their contacts, striving to find opportunities/new opportunities to generate more revenue for the client and the company.
● Act as the main point of contact for the company’s clients
● Establish, build, and maintain strong relationships with clients to build trust
● Identify revenue opportunities for the clients and the company
● Respond to clients inquiries received via email, Skype and calls
● Multi-task between various inquiries and systems in a busy environment
● Resolve problems by investigating the presented issues in our backoffice, consulting with other departments and/or researching under the specific client’s account
● Actively listen to each client to gain perfect understanding of their individualized
needs and business
● Identify industry trends
● Properly manage client’s expectations and follow through on commitments
● Collaborate with various departments and team members to solve inquiries
● Exceed expectations
Account Manager Skills and Qualifications:
Organized
Analytical, Client-focused Solutions
Strong Verbal and Written Communication
Managing Processes
General Consulting Skills
Multi-tasking Skills
Problem Solving
Prioritization
Warm Professionalism
Patience
Focus
Positive Attitude
Motivated
Experience Requirements:
● Account Management experience (4+yrs)
● Call center / BPO management experience (1+yrs)
● Work-from-home experience preferred not required
● Sales experience (2+ yrs)
● Affiliate Management experience is a plus
Employment Type: Full Time
Hours: 9am-5pm Eastern US time zone - 2-10pm Irish Time - Mon to Fri.
Location: Remote
Benefits:
● 25 days of annual leave
● Health insurance
● Pension 3-5%
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