Trade Counter Sales Assistant

OVERALL PURPOSE OF THE JOB
The Counter Sales Assistant will be responsible for dealing with the day to day sales enquiries/ transactions and maintaining high standards of customer care within the store. 

JOB SPECIFICATION
•    Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations and ensure maximum level of sales and margin
•    Offer alternative products, up-sell where possible, promote own brands and cross brand sales
•    Understand customer’s expectations and needs
•    Keep customers updated on orders and deliveries 
•    Monitor quotes won /lost
•    Monitor customer orders and deliveries
•    Stay updated with product knowledge and branch costs and targets
•    Adhere to health, safety and environment rules and regulations
•    Any other reasonable duties which may arise

Please note the above list is not intended to capture every detail of your role but the main areas of responsibility:

Person Specification
The following criteria will be used in the selection process.  Only those applicants who meet the essential criteria will be shortlisted for interview.  The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.

Essential
•    Previous customer facing experience in a trade environment
•    Must be extremely customer focused and results driven
•    Flexible approach to work
•    Full clean valid driver’s license

Desirable
•    Sales experience and/ or product knowledge in the heating and plumbing industry
•    Hold a current forklift licence
•    Experience in stores area