Sales Account Manager Ashbourne, North County Dublin,

Company Background:

Our client, PCO Manufacturing, a pharmaceutical company has an opportunity for a person to join their customer service and sales team with immediate effect. Details of the company can be found on www.pco.ie or by contacting us directly.

The Role:

The Sales Account Manager will manage a portfolio of existing Pharmacy Accounts promoting the full PCO product range to ensure sales targets are achieved and business developed with each customer. He/She will work closely with the field based Sales Team, ensuring that customers are kept informed of product, pricing and promotional data.

Key Responsibilities

• Manage up to 300 existing independent pharmacy customers & develop new and growing accounts.
• Take inbound sales calls, enter orders, respond to queries and resolve customer issues where required.
• Aim to spend 50% of time on the phone making outbound sales calls to accounts, 50% of time preparing for calls, analysing customer sales and identifying opportunity for PCO product. Customers must be contacted a minimum of twice a month.
• Maintain the strong relationship between PCO and our customers.
• Gain as much feedback as possible from customers regarding competitor pricing and offers, understand why customers do not order and feed back this information to the Sales Manager.
• Maintain CRM database with latest call data and customer feedback.
• Run relevant reports to analyse customer purchasing behaviour and identify opportunities to increase business.
• Support the Field Sales Representatives who visit our customers highlighting underperforming / dormant accounts where a Rep call could make a difference.
• Work on own initiative, allocating working time & prioritising calls in proportion to the existing or potential sales revenue. Plan sales calls accordingly, placing focus on the start of the month when Price Lists are issued and Monthly promotions begin.
• Attend and contribute to departmental Sales Meetings to drive business where opportunities are identified.
• Understand Sage System for order input, stock availability and pricing. The
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  Candidate

The candidate should be friendly and outgoing, contributing to the PCO reputation of providing excellence in sales support and service. While the role demands initiative on the part of the Account Manager to manage their own accounts, they will work with a busy team to reach the department sales targets. Ideally the candidate should have sales/telesales experience and is ambitious to succeed in the role.

Experience

• Proven sales track record with 2-3 years experience in a telesales or customer services role
• Strong account management skills and customer service orientation
• Good Analytical skills – ability to probe and address sales issues
• Good working knowledge MS Office (Excel in particular )
• Use of SAGE or other stock management system a bonus
• Needs to be able to work on own initiative
• Excellent telephone manner & interpersonal skills