Outbound Telesales Representative – Bray

The Company:

Campus Oil Ltd is one of Ireland’s leading Oil distributor of Home Heating Oil, Commercial fuel oil and Agricultural fuel oil.

At Campus Oil we look for confident, engaging and results focussed people to join the Service Centre team. With opportunities to progress within this leading oil provider the role of a Telesales Representative is a perfect opportunity for someone who is passionate about sales & customer engagement.

The Position:

Contract:                          As an Outbound Telesales Representative we have full time and contract positions available

Reporting to:                     Sales Centre Manager

Hours of work:               11.30am – 8pm Monday to Friday 9am – 3pm Saturday which you are required to work twice per month (Paid OT).

Location:                          Head Office – Bray

Start Date:                        Immediate

Roles & Responsibilities:

1.    Driving Sales

• Deliver consistent exceptional superior customer service levels to drive and increase sales targets for:
• Product volume
• Margin
• Sales Conversion
• Ensure all outbound service level KPIs are exceeded.
• Negotiate with the customer to ensure the most commercial quotation is offered with the goal to place high volume orders and retain customer loyalty.

2.       Relationship Management

• Create trust and confidence when building a rapport with customers to effectively close each sale and retain customer loyalty.
• Build excellent relationships with Customers & our Campus Team members in various locations around the country.

3.    Customer Service

• Represent the Campus Oil Brand by ensuring each customer receives a friendly and engaging and efficient experience.
• Input customer order information accurately to the system in a timely manner
• Communicate in a calm and confident manner.

Key Requirements:

Behavioural Requirements

·           Excellent interpersonal and communication skills both oral and written and displays professionalism and confidence when communicating with all stakeholders

·           The ability to work under pressure while meeting targets set and ensuring attention to detail is maintained

·         Displays passion and enthusiasm for customer service with evidence of delivering superior customer experiences

·         Strong negotiation skills to achieve optimum results for the Company

·         A team player who can also work on own initiative

Technical Requirements

• 2 years in a fast paced service industry, ideally a call centre environment but not essential
• Fluent in English both written and oral
• PC literate – MS Office and Outlook.  In-house systems is an advantage but not essential

We offer:

·         A competitive salary of €25K pro rata

·         Commission based earnings

·         A culture of teamwork and engagement

·         Career prospects to progress into a full time Inbound Domestic  Sales Agent, Commercial and/or Field Sales Manager.