Finnish speakers wanted to work in Ireland

SALES CUSTOMER SERVICE & UP-SELL ROLES- BASED IN IRELAND FOR FinnishSPEAKERS National Pen is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide Our workforce is from over30 different countries with 19 working languages we give on-going training to provide you with the tools to be successful Our Training Department has wonTheBest Training Initiative for 2019 – Language Skills Required Good English and be Fluent in Finnish
Sales Agent Requirements & Daily Tasks – Sales experience desired but not essential as we provideextensive paid training
– Remain Professional under pressure
– Strong communication and computer skills
– Self-motivated goal oriented and have a positive personality
– Be open and coachable be persistent and a good team player
– Work from a shared database of NPL customers
– Work closely within a team teamwork is very important
– Excellent attention to detail to enter customer imprint details company name web address phone number
– High volume of Outbound Phone Calls per Day an achievable target as an automatic system is used
– Reach sales targets achievable sales targets are set Targets vary depending on the time of year
Customer Service Agent Requirements & Daily Tasks – Customer Service Accounts and Collection experience desired but not essential as we providepaid training
– Ability to analyse a problem quickly and resolve it following procedures
– Good telephone manner courteous clear speech good call management
– Customer service focused able to deal with customers in a friendly and polite manner
– Computer literate strong attention to detail
– Be open coachable and a team player
– Inbound & Outbound Calls (General queries finance queries shipping issues Up-Selling)
– Resolving customer issues problem solving and negotiating
– Processing orders via telephone and email Translating and proof reading
– Any other duties projects as directed by Management
– Document customer comments re payment date disputes etc
– Ensure that the requested paperwork and documentation is issued to customers
– Assist cash application team and ensure that payments are processed
Upsell Agent Requirements & Daily Tasks – Some sales experience desired but not essential as we provideextensive paid training
– Strong communication and computer skills
– Self-motivated goal oriented and have a positive personality
– Be open and coachable be enthusiastic and a good team player
– Have the ability to work efficiently show good attention to detail and be able to multitask
– Good telephone manner professional courteous clear speech good call management
– Call existing and new customers to confirm mail orders received
– Verify details & enter ordersaccurately
– Increase customer orders by offering discounted rates
– Work on projects to increase National Pen revenue from outbound call campaigns
– Any other duties projects as directed by Senior Management
Benefits – Attractive relocation package
(Four nights B&B and a flight refund of up to ) – First day induction
– Orientation Assistance including Accommodation assistance revenue Irish bank account set up
– Two weeks paid training
– Team incentives
– Continuous coaching and mentoring
– Career development program
– Medical cover
– Commission Bonus Structure
– Staff discount with over 60 local shops and businesses
– Multicultural environment
– Social club
– Weekly payroll
– No Weekend and No Shift work
– Amazing employee referral program so you can bring your friends
– Discounted gym membership
– Paid holidays
– Free parking for your car or bike
– Canteen
– Fun events for employees friends and family