Mobile Specialist Work in the Business Change team, under the Customer Experience & Delivery area, to provide support to the Customer Care, Sales and Retentions teams for mobile telephony. * lead customer care on business change * support and manage updates and acceptance testing for users of CRM * Manage the roll out of change...
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Business Change – Mobile Specialist
Mobile Specialist
Work in the Business Change team, under the Customer Experience & Delivery area, to provide support to the Customer Care, Sales and Retentions teams for mobile telephony.
* lead customer care on business change
* support and manage updates and acceptance testing for users of CRM
* Manage the roll out of change to customer care
* Implement and manage the success of projects in mobile and other projects
* bring the customer experience to the forefront of everything
Skills and Experience
* Mobile and Telecoms sector
* Business change
* Project management
* NPS/VOC programmes
* MS Office suite of tools
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