Outbound Telesales Executive

The successful candidate will hold experience in an outbound calling environment, and be a highly driven and motivated individual. The culture is very fast paced and requires someone with high energy who is committed to succeed. This role will entail calling the company’s customer database offering new products and cross selling telecommunication products.

Skills, Experience & Qualifications

• Strong negotiating ability.
• Professional approach and telephone manner.
• Highly motivated, focused and enthusiastic individual
• Ability to work to individual & team targets
• Hungry to succeed in a fast paced environment
• Strong communication skills, both oral and written
• Strong team player, contribute to overall team performance, including support and assistance of other team members
• Endurance & tenacity essential.
• Strong PC knowledge and typing skills
• Flexible in relation to duties and rosters
• A minimum of six months experience in a sales or customer care environment

Responsibilities will include:

• To promote and arrange telecommunications products to pre existing customers
• To achieve KPI's across the service and quality
• To work in a structured and productive way that maximize the data you are provided
• Report against daily and weekly results
• Keep abreast of competitor’s products and services and share knowledge across the team
• Take ownership of all customer queries in terms of follow up and escalation
• Enter customer details and other information in an accurate and efficient manner to the relevant systems.
• Maintain an up-to-date level of product, systems and procedural knowledge
• Promote all value-added services to customers.
• Ensuring high levels of accuracy are maintained at all times.