Sales Manager - Call Center
Our client is searching for a well seasoned Internal Sales Manager to drive their internal sales team. The successful candidate will be responsible for driving sales, ensuring KPIs and targets are hit and the overall performance of the internal sales team.
Sales Manager: Call Center
* To carry out the day-to-day team management of the Cork internal sales team.
* Develop a culture in terms of sales approach and collaborative working
* Achieve (and aspire to exceed) budgetary targets and activity targets.
* Leading and Mentoring a team of internal salespeople to achieve and exceed common and shared goals
* Management of the inbound & outbound Call Centre
* Ensure Revenue and Margin budgets are achieved, and sales are forecasted
* Sales, Activity targets and KPI's for each individual are met or exceeded
* Ensure Internal Sales Executives form collaborative relationships with field sales & store network
* Carry out coaching calls with each internal Sales Executive and Performance manage all identified issues
* Conduct monthly 1 2 1 meetings with each team member to identify development needs and conduct
formal appraisals as required
Requirements for the Internal Sales Manager
* Minimum of 4 years sales experience as an Internal Sales Manager within Call Centre Environment
* Proven background in Internal account management and outbound calling
* Excellent planning, organisational, and communication skills
* Sales skills demonstration of the sales process, especially questioning, closing and negotiation
* Strong commercial acumen, Problem Solving and Third Level qualification
Excellent Managerial Opportunity - Call Daniella 086 7750646