Customer Service Advisor - Cork
Summary
An award-winning customer service organisation are seeking strong customer service advisors to join their expanding team in their Cork office. The leading customer service provider are about to begin the next phase of their growth strategy and require experienced, passionate and dedicated customer service professionals to become an integral asset to their business. You will have the exciting opportunity to join one of Ireland’s leading organisations in their chosen field and be responsible for delivering a top-quality level of service to customers through phone and email. If you have a belief and passion for exceptional customer service delivery and have strong computer skills then this is the opportunity for you. Employee retention and loyalty is at an all-time high in this organisation due to the dynamic and energetic culture of the business along with the very attractive salary package they offer all employees.
Your core responsibilities as the Customer Service Advisor:
* Through both email and phone you will be providing relevant advice to customers
* Solving customers problems through your knowledge of product offerings
* Continuously gaining more knowledge and information within the business and products relating to your area
* Management of a large database with accurate and efficient data entry
* Creation of documentation and assisting on any reporting requirements
* Abiding by all confidentiality laws and data protection at all times
* Ad hoc administrative duties such as filing, scanning, photocopying and faxing of documents
About You
* Previous Customer Service experience
* Proven ability to deal with problems and solve them quickly and effectively
* Very strong telephone manner with the ability to navigate through any difficult conversations effectively
* Strong computer skills (ECDL) with any relevant courses an advantage for this role
* Excellent at working on your own initiative as well as part of a wider team
* Strong attention to detail with a high level of accuracy
This is a fantastic opportunity for experienced customer service providers to join a leading global organisation and develop your career longer term. Interviews are happening the week commencing 16th September so if interested apply immediately!
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