Operations & Activities

• Freight Forwarding Operations & Key Accounts
• Compiling, agreeing & managing freight forwarding clients and business plans where appropriate.
• Ensuring operational plans are developed and implemented to ensure achievement of freight forwarding business objectives.
• Ensuring that air/road/sea freight SLAs are met.
• Smooth operational running of operations freight forwarding Clients, to include air, road, short sea and deep sea activities.
• Supplier relationships to ensure that SLAs are achieved that service is maintained at the levels agreed within contracts.
• Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance.
• Producing statistical information relating clients
• Reviewing & monitoring internal processes to ensure optimum efficiencies.
• Ensuring that operational plans are developed and implemented in line with business objectives

Customer services

• Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty.
• Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate.
• Ensuring that customers are kept fully informed about issues that affect contract performance.
• Design and presentation of appropriate client KPI’s.
• Identifying, developing and pursuing organic business growth opportunities with current clients.

Admin Focus

• Prep of consignment paperwork
• Ensuring all jobs comply with audit record requirements.
• Source, compilation and presentation of air/sea/road freight rates and quotations.

Communication

• Strong written and verbal communication skills required.
• Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team.

Level of Experience

• Experience within logistics sector with substantial experience operating in a team environment.
• Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA’s/KPI’s.
• Experience of working with key clients
• Experience of working in a health and safety focused environment.
• Data Freight / SAP desirable / Transport TMS or customer portal experience.

Skills

• Proven ability in team focused skills coupled with an ability to drive and implement change.
• Strong IT literacy including a strong understanding of maximising the effective utilisation of technology.
• Analytical – able to analyse and extract data, developing and input key data.

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