Customer Relations Executive

Location:

Dublin 12

Contract Type:

Permanent – Full-Time

Our very successful client based in Dublin 12 are looking for a Customer Relations Executive to join their team. This is a permanent, full-time position.

Responsibilities of the role:

* Primary point of contact for all inbound customer calls and emails
* To successfully manage the expectations and gain the confidence of our customers
* Ensure customer queries are answered and logged in a timely and efficient manner
* Administration duties
* Informing customers of promotional offers
* Ensure company regulations are adhered to
* Resolution of Customer issues to a satisfactory conclusion
* Other ad-hoc duties

Skills Required:

* Experience of a similar role in a busy customer service environment
* Experience working on a complaints team
* Enthusiastic and passionate about delivering the highest standard of customer service
* Customer Driven with a focus on building and maintaining relationships
* Strong interpersonal skills
* Ability to deliver results
* Excellent written and spoken communication skills
* Excellent time keeping
* Be a team player willing to be proactive is supporting the team
* Good IT skills and proficient in Microsoft office and excel
* Have high attention to detail

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