Sales & Customer Support Representative
Do you have a background in customer service and the drive to move into sales? Could you thrive supporting retail customers or online eCommerce customers? If so, this is the role for you.
Our client provides high quality interior solutions which make homes look beautiful and provide the finishing touches to windows and other apertures. They’re now looking for two Sales & Customer Support Representatives to join their office Magherafelt.
You’ll discover an engaging environment with plenty of support, bags of product training and a friendly, approachable team to work with.
The company is focused on providing products that are made in Ireland and is proud of their heritage, their location and the local workforce. So, if you are looking to get your foot on the sales ladder with an exciting home-grown company, this is the role for you.
As a Sales & Customer Support Representative, you will take on a key role supporting customers who contact the company via telephone, email or the online portal (including live chat).
Working with either trade/retail or eCommerce customers, depending on your preference, you will ensure that everyone has an excellent experience with the company and repeat business is facilitated.
Seeking to enhance either the vision of eCommerce or retail/trade, you will provide technical information, respond to queries in a friendly, professional manner and ensure customers are directed towards the most appropriate products.
Your role will also involve:
- Confidently discussing products
- Increasing sales by assisting in the customer journey
- Identifying opportunities for cross selling and up selling
- Dealing with difficult situations and complaints professionally and to the satisfaction of all parties
- Processing sales quickly
- Supporting all other member of the team
Interested? If so, you will need:
- Previous experience in a customer service role (ideally online and telephone)
- Experience identifying sales opportunities
Communicative and diligent, as a Sales & Customer Support Representative, you will be comfortable working in a fast-paced environment and able to prioritise your workload to meet demand.
An interest in interior design would be beneficial to your application.
To apply for the role of Sales & Customer Support Representative, please apply via the button shown.
This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.
Additional Keywords: Sales & Customer Support Representative, Retail Advisor, Customer Service Advisor, Trade Retail Advisor, eCommerce Retail Advisor, Online Retail Customer Advisor, Customer Assistant.