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Contact Centre Agent

Job Category:
Retail/Call Centre
Area:
North Ireland
Location:
Belfast
Salary:
€8.40 to €9.76 per hour
Posted:
08/10/2018
Recruiter:
Cordant People
Job Ref:
ALCCB6

Here at Cordant People we are recruiting for an exciting new role.

We are on the lookout for Contact Centre Agent/Call Centre Advisors ,for a busy contact centre located in Belfast, due to fast expanding of the company they're are looking to recruit enthusiastic, highly motivated professionals who are looking to move into a dynamic, fast paced working environment where your hard work will be rewarded.

Job type: Full time and permanent

Hours: Monday - Friday 10am-6pm - NO Weekends

Salary:Basic salary- Level 2 �7.05 per hour for under 25's, �7.50 for over 25's, OTE 25-30k + Benefits

For Level 3 �8.19ph

Benefits Include:

*

Opportunity to increase your salary with an appealing bonus structure
*

Performance driven annual salary increases
*

Free parking
*

Healthcare scheme
*

Training programs for ongoing progression in the company

Responsibilities: Making outbound calls to existing customers to sell additional products and upgrades but also contacting customers who are with a competitors to bring them onboard. (COLD CALLING AS WELL)

Experience:

Level 2 campaigns require a minimum of 6 months customer service experience in one role, salary dependant on age �7.05/�7.50ph

Level 3 campaigns require 6 months sales or 1 years customer service experience in one role, salary �8.19ph

You Will Have:

*

Strong communication and negotiation skills
*

Ability to remain calm under pressure and work in a concise, clear and focused manner
*

Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
*

Strong computer navigation skills and PC Knowledge.
*

Tolerance for repetitive work in a fast paced environment
*

Ability to work as a team member, as well as independently
*

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

If your interested in the role, send a copy of your CV or call me on 0035316704488 for more information.

Cordant Group is an equal opportunities employer

Contact Details:
Cordant People
Tel: 0167 04488
Contact: Nicki Colgan

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