Vacancy: Sales Support Administrator
Reporting to the Sales Support Team Supervisor, this role involves working within an experienced Sales Support Team, offering administrative support to a team of Key Account Managers as well as responsibility for internal sales and supporting agent/consultant channel.
This is a varied role and included but not limited to those responsibilities listed below.
Provision of high level back office services to Key Account Managers and their customers.
Internal Key Account Management as needed
Provision of detailed account statements and analysis of billing and account data.
Production of detailed excel spreadsheets and reports
Data entry to registration system
Dealing with incoming sales enquiries and follow up on same
Customer service calls to specific customer groups
Setting up customer direct debits
Daily cheque lodgements, recording and scanning
Maintenance of contract files
Projects and adhoc requests as may be required from time to time.
Ad Hoc/ Reception Duties as needed
Experience of dealing with customers on the telephone in a customer service or sales environment.
Proven ability to organise and prioritise work assignments
Excellent written & verbal communication skills
Proven ability in query/complaint resolution in sales or customer service environment
Proven ability to meet KPIs
Confident, friendly and professional telephone manner
Intermediate level of proficiency in Microsoft Office (Word, Excel, Access, Outlook & PowerPoint)
Experience in drafting tenders and quotations
Ability to liaise directly with clients and promote the services of the company
Self-motivated and demonstrate good use of initiative
Excellent team player
Minimum education to Leaving certificate level.
Knowledge of billing systems, critical processes and workflows
Previous database experience
Third level qualification in business, administration or communication
Salary - €28K plus benefits
Interested applicants should apply with a current CV and covering letter detailing their suitability for the position -
Cordant Group is an equal opportunities employer