We are on the lookout for a Customer Retention Executive

This role is supporting a business to help improve customer retention rates by preventing customers leaving for competitors.

Responsibilities

• Outbound calling to customers with the objective of keeping and extending contracts.

• Telesales campaigns to installed base to ascertain levels of customer satisfaction and identify cross sell opportunities.

• Develop and deliver a systematic programme of customer engagement.

• Resolve any customer service or billing issues.

• Educate customer base on benefits of the company.

• Identify and track KPIs including MIDs, transaction volumes and profitability.

Requirements

• Minimum of Leaving Certificate standard of education or equivalent

• Ideally hold a third level qualification in Business, Marketing/Sales.

• 1 to 2 years’ experience in a Customer Care/Internal Sales role is essential

• Customer focused & have a personable telephone manner.

• Excellent communication and interpersonal skills.

• Capability in developing relationships.

• Enjoy prioritising customer queries and resolving issues.

• Demonstrated record of achieving daily/weekly targets and proactively contribute to maximising sales revenue.

• Excellence in Microsoft Office Suite / Knowledge of marketing and sales desirable

If interested in the roll call Nichola on 01-6704488

Cordant Group is an equal opportunities employer

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