Tech support with italian

Job Category:
IT/Telecoms
Area:
Limerick
Location:
Limerick
Salary Description:
Negotiable
Posted:
10/09/2018
Recruiter:
FRS Recruitment
Job Ref:
FRS29268

The successful candidate will resolve technical support issues in a customer service environment and enhance customers’ experience by always exceeding their expectations.

Main Responsibilities:

* Provide post-sales telephone and email support to the clients, customers and partners
* Responsible for answering incoming telephone calls and emails and prioritizing customers support needs
* Provide 1st and 2nd level support on the clients’ software and hardware
* Resolve technical support issues and provide customers with a solution, via troubleshooting techniques

Skills/Experience/Qualifications:

* Fluency required in Italian and English with excellent written skills in each of these languages
* Another language is a distinct advantage
* Previous Technical Support or IT environment experience desirable
* Demonstrate flexibility and an ability to learn quickly
* Good problem solving abilities and aptitude to understand and explain technical information
* Ability to work towards individual and team targets
* Excellent interpersonal, communications and time management skills
* Ability to work on own initiative but also as part of a team
* Ability to develop and maintain customer rapport
* Good verbal and written communication skills are required

Contact Details:
FRS Recruitment
Tel: 00353 86 142 4837
Contact: Joan FitzGerald

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