BCS Sales Recruitment are currently recruiting for an Experienced Corporate Sales Manager to relocate to London for a large chain of hotels

Purpose of job:Corporate Sales Manager General Manager and indirectly to Group Sales and Marketing Director.To operate the day to day business of securing and transacting business in a professional manner, supporting the Management in promoting and achieving targets and budgets within the Hotel and managing the team in the Sales, Reservations, Revenue and Meeting & Events Office

Key responsibilities: Customer care:A positive personal image is presented to the customer and interaction is developed* A climate and environment is fostered which delights customers* The needs and feelings of the customer are anticipated and responded to appropriately and kept in balance with the needs of the organisationFeedback from customers is actively solicited. Problems affecting the customers are identified and interpreted and solutions generated which are actioned and evaluatedCustomer complaints are monitored to identify trends and potential problems Opportunities for positive publicity are sought

Statutory management:* Procedures and legal requirements pertaining to safety, hygiene and security are adhered to* The highest standards of personal health & hygiene are maintained at all times* Energy efficiency is promoted to support the hotel Green Policy

Performance Management:* Training and development needs of direct reports are identified in relation to business plans and objectives* Motivation is sustained through recognition, reward and incentives* Contribution is made to the improvement of development processes* Team members are encouraged to be entrepreneurial, think and share ideas Individuals are coached in and given feedback on the daily performance of duties Performance management processes are fully implemented in the department Development actions are evaluated against business objectivesDisciplinary and grievance procedures are implemented in connection with the HR departmentImprovement targets are met relating to formal measurement tools such aslabour turnover and employee satisfaction surveySuccession planning needs are identified and people are developed accordingly

Personal Effectiveness:* Self-development needs are identified and agreed within a personal development plan and commitment made to its implementation* Personal work planning is monitored and evaluated to enhance performance* Initiative is taken to pursue opportunities for self-development and business opportunities through experimentation, networking and by seeking exposure to new challenges & experiences Issues are confronted assertively

Strong leadership and personal presence is projected* The commitment of others is secured through persuasion* Previous experiences, knowledge and best practices are applied effectively* Focus, energy and tenacity are demonstrated in the pursuit of results* Change is actively sought and there is a readiness to challenge in the interests of continuous improvement

Strategic management:A long term vision for the business is established* Business plans are devised, reviewed, evaluated and updated* Information is obtained and evaluated to aid strategic decision making* Awareness of competitor activity and market forces is demonstrated in planning* Consultation with teams and individuals is undertaken to assist in strategic decision making and problem resolution* Personal objectives are agreed and set in relation to the business strategy Objectives for management teams and individuals are agreed and updated Action plans are initiated to meet objectives and implementation monitored Opportunities for business improvement and risk taking are identified and cost benefit analysis undertaken

Marketing, Sales and Costs:* To positively promote marketing within the department and maximize every opportunity.* To assist in controlling departmental costs within the standards set by the departmental manager.* To assist in stock control measures implemented, in order to achieve budgeted profit margins* To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel proceduresTo be aware of Hotel promotions or special activities going on in the Hotel/area

Departmental key tasks:

* Negotiate with suppliers, finding out their key offers.* To acquire new and potential business leads* Liaising with suppliers on telephone, fax, internet and websites, face to face communication, site visits, while providing a consultative service to individual clients

Sales:* Understanding the hotel product with the ability to quote for all eventualities* Dealing with clients on telephone, fax, email and responding to all requests in a professional ft timely manner, endeavoring to convert every call into a sale* Understanding the business - GDS, third party systems, yield, wholesalers, Operators and Travel Agents, RFP's, Consortia, Multiples and the corporate/ airline market, inclusion in websites and links to keep the hotel at the forefront of the industry* Promoting the Hotel at every opportunity, creating collateral and PR opportunities to achieve this* To plan and implement a sales and marketing plan for the hotel* To achieve Rooms and conference Sales Budget for the hotel* To compile weekly and monthly sales report for the Hotel* To set targets for the sales teams in terms of sales calls and revenue* To strategically target all market segments for business

45 K

Must be available to relocate to London