A well established manufacturing company is looking for a Sales & Customer Service Administrator to join their busy office in the South Kilkenny / New Ross area. Working as part of a team this role involves van sales schedules. The ideal candidate will be comfortable on the phone taking orders from customers and working in a fast-paced environment

Roles and responsibilities will include:

* Daily routing of vans schedules; mapping the delivery route for the drivers to maximise efficiency, effectiveness and number of calls per day
* Maintain and update the customer route database
* Co-ordinate with various stakeholders to ensure customer deliveries
* Using the vehicles tracking systems to monitor drivers and routes
* Phone customers for their orders and schedule deliveries
* Look to upsell other products the company has in its portfolio
* Ensure all documentation is maintained in accordance with company procedures
* Prepare and distribute weekly & monthly reports
* Customer mailings
* Website updates and maintenance
* Manage social media platforms
* Other duties as assigned
* Monitor drivers working hours and ensure compliance with legislation

Key Skills:

* Good geographical knowledge of Ireland
* Ability to adapt to change
* Confident communication skills
* Good organisation skills
* Good time keeping skills
* Flexible and have a pro-active approach to any potential problem

Qualifications & Experience:

* 3 years customer service experience
* Strong IT skills including experience with Microsoft Excel, Access & other relevant office software applications
* Some experience in social media & updating websites

For more details and to apply in strict confidence, send an updated CV via link provided to Elizabeth in FRS Recruitment Kilkenny office.

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