Relationship Manager – Origina Technology Services
Who are Origina Technology Services?
Recognising the threat caused by escalating maintenance fees, Origina Technology Services has created a mould-breaking business that delivers a vastly improved customer-centric datacentre support service, using many of the same independent technical resources as the OEM, but at a significantly reduced cost.
Origina Technology Services has extensive internal technical expertise, and by harnessing the power of the collective support ecosystem has evolved from its origins as a certified multivendor Value Added Reseller (VAR) to become a credible alternative independent provider of datacentre maintenance.
Headquartered in Dublin with locations and partners throughout the world, Origina Technology Services delivers value-based and cost effective services to a wide spectrum of international customers
We are inviting applications for an experienced Relationship Manager.
The successful candidate will have the responsibility of:
· Manage all currently contracted clients & own client relationship
· Ensure client satisfaction and track/monitor current contract and project revenue
· Maintain and grow revenue within organisations where potential for growth exists
· Maintain or manage revenue for all other clients to ensure contracts remain for as long as possible
· Assist in getting clients to act as reference site and possible Case studies
· Work with Service Delivery team to ensure service quality feedback and in scheduling any client specific engagements happen as required
· Ensure all client contract paperwork is in place
· Work with Business Development teams to ensure visibility of potential new clients
· Assist in transition of all new clients as they come on board
· Build a model for smooth welcoming of new clients
This is a permanent position at our offices in Sandyford with very attractive career progression options for the right candidate.
The calibre of candidate we are looking for:
· A driven individual who will report and work closely with the leadership team to manage, deliver and develop a world-class service.
· Manage key relationships with 3rd parties and customer stakeholders.
· A self-motivator who is not afraid of assuming additional responsibilities and a desire to constantly learn and develop their skills.
· A creative individual who likes to think outside of the box when it comes to solving challenging problems and who can still see the “bigger” picture during times of increased pressure.
Skills & Experience Required:
· At least five years’ sales or account management experience
· A high level of IT literacy, including MS Office
· Professionalism planning, organising, problem solving, able to deal with several tasks simultaneously
· Exceptional interpersonal, networking, negotiation, influencing and communication skills.
· Passion to drive operational excellence, leading transformation to bring best in class business operations.
· Appreciation of the customer, their needs and how to meet them creatively.
· This role requires a strategic thinker with the ability to convert strategy into operational execution.
· The candidate must also have a holistic overview of complex situations and deal effectively with difficult issues when they arise.
· Ability to work under pressure and to tight deadlines.
· Dependant on the situation, an ability to work in a team and on one’s own initiative
· He/she must be willingness to “roll up their sleeves” to get the job done. This hands-on executive inspires trust and confidence in colleagues to achieve the highest standards of performance.
Benefits:
Type: Full time position following 6-month probation and satisfactory review.
Salary Applicable: €60 – €70K depending on experience, paid holidays, subsistence expenses where applicable.
Other Benefits: Health Cover & Pension Plan
