We are ranked as one of Ireland's best workplaces, byGreat Place to Work.
We are looking for an ambitious Customer Care Advisor to join our Customer Experience team on a full time basis at PrepayPower's state of the art head office in Sandyford, Dublin 18.
The successful candidate will behighly target driven with strong experience working customers preferably in a Utilities industry.
Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.
If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.
About This Role:
€5,000 bonus structure.
Based full time in our Sandyford Office - Dublin 18
Your New Key Role Responsibilities
Manage 50-60incoming telephone calls per day
Identify and assess customers' needs to resolve their issues
Build relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information to customers and internal departments by using the right methods/tools
Meet personal/customer experience teamSLA targets
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Experience resolving Customer requests on the first contact.
This role will require working Shifts including some Weekends or Bank Holidays
Essential Skills & Experience
Customer Support/Service experience desirable
Customer orientation and ability to adapt/respond to different types of situations
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
A desire to provide 'Best in Class' customer experience
Ability to provide strong phone contact handling skills and active listening
Familiarity with CRM systems and practices desirable
Career Incentive & Benefits
Competitive salary & bonus structure
Pension Contribution Scheme after twelve months of service
PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
Great career progression opportunities in a growing company with strong market growth
Fast-paced and friendly team environment
Continual training and development
21 days annual leave, increasing with service.
PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
Established CSR, Wellness and Social Committees, and great social events.
Refer a Friend Scheme
Tax Saver Travel Tickets & Bike to Work Scheme
Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland.We disrupted the energy market in 2011 withone purpose in mind: 'To give people total control and complete transparency over their electricity costs.'Over 160,000 customers have already switched to Prepay Power (and we're still growing!).In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.
Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.
PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
Email me jobs like this