Customer Care Advisor Tier 2

Job Category:
€25,000 to €30,000 per annum
Salary Description:
Job Ref:

Ranked as one of Ireland's best workplaces, byGreat Place to Work.

We are looking for an ambitious Customer Care Advisor to join our Tier 2 Customer Experience team on a full time basis at PrepayPower's state of the art head office in Sandyford, Dublin 18.

The successful candidate will behighly target driven with strong experience working customers preferably in a Utilities industry.

Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.

If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.

About This Role:

€25,000basic salary.
€5,000 bonus structure.
Based full time in our Sandyford Office - Dublin 18

Your New Key Role Responsibilities

Manage complex escalations
Identify and assess customers' needs to resolve their issues
Build relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information to customers and internal departments by using the right methods/tools
Meet personal/customer experience teamSLA targets
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Experience resolving Customer requests on the first contact.

Essential Skills & Experience

Customer Support/Service experience essential
Customer orientation and ability to adapt/respond to different types of situations
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
A desire to provide 'Best in Class' customer experience
Ability to provide strong phone contact handling skills and active listening
Familiarity with CRM systems and practices essential

Career Incentive & Benefits

Competitive salary & bonus structure

Pension Contribution Scheme after twelve months of service

PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare

Great career progression opportunities in a growing company with strong market growth

Fast-paced and friendly team environment

Continual training and development

21 days annual leave, increasing with service.

PrepayPower Staff Tariff

Modern offices with excellent facilities in Sandyford and the flexibility to work remotely

Established CSR, Wellness and Social Committees, and great social events.

Refer a Friend Scheme

Tax Saver Travel Tickets & Bike to Work Scheme

Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland.We disrupted the energy market in 2011 withone purpose in mind: 'To give people total control and complete transparency over their electricity costs.'Over 160,000 customers have already switched to Prepay Power (and we're still growing!).In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.

Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.

PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.

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Contact Details:
Contact: JobG8

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