Client Success Director - DACH

Job Category:
Business 2 Business
Area:
Dublin
Location:
Dublin
Salary Description:
Competitive
Posted:
05/09/2022
Recruiter:
Cpl Healthcare
Job Ref:
1721017136

I am looking to speak to an experienced German -speaking people manager who is looking for a new and exciting challenge with a major IT Company.

My client, based in Dublin, is looking to hire a new Director for their Client Success Operations on DACH Market.

The person in this role should have strong managerial skills to lead a workforce of various experience levels and differing priorities based on the client segment. This involves being encouraging, communicative and a good teacher, while finding creative ways to stay engaged with the team.

Responsibilities
* Advocate for your team by defining/re-defining process, removing obstacles, and challenging the status quo
* Form and maintain internal partnerships to access data needed by the team and advocate from client needs across the business
* Hire and manage a team of Client Success Managers dedicated to delivering quality to our employees, clients, and internal partners
* Act as a final point for resolving difficult client, sales, and/or technical and product issues

Your Profile
* 5 plus years in B2B, Tech, Customer Service, Account Management. Related experience can also include B2C relationship management, servicing internal or external customers or retail customer service.
* 3 plus years of management experience
* Technical mindset, demonstration of keen interest in acquiring new technical skill
* Fluency in German and English

More Info
* Salary Range: Base of 90,000 - 120,000 EUR per year
* Generous list of benefits (Private healthcare and Pension, stock units,
* Good relocation package
* Location: Working from home at the moment. Role will be hybrid from 2023 - two days a week in the office - Grand Canal Dock; 3 days a week work from home.
* Working Hours: Monday to Friday, office working hours

If you are interested in moving to this exciting opportunity, please send your CV through the link provided.

Email me jobs like this

Contact Details:
Cpl Healthcare
Contact: JobG8

You may return to your current search results by clicking here.

Latest Job Listings