We are looking for a Commercial Account Manager to deliver successful projects and drive growth within our customer base and target markets. Our core messaging platform Impower and its API powers some of Ireland’s leading organisations and will be the primary focus of this role.

The candidate will have a strong understanding and track record of account management best practices, effective sales technique, and customer database management. They will be a dynamic team player with a growth mindset who enjoys constructive engagement with colleagues and clients.

Responsibilities

• Create an effective and efficient account management strategy focused on growing revenues with existing and new customers
• Respond to inbound sales and support queries
• Create value through a consultative selling approach
• Prepare engaging sales collateral as needed, as well as reports and analysis
• Liaise with our development team to ensure projects and maintenance requests are delivered on time
• Support clients during and after onboarding
• Forecast your monthly sales in line with revenue targets and productivity metrics
• Attend and/or present at client meetings, conferences, tradeshows etc 

Skills and Qualifications

• Any Bachelor’s degree plus a successful track record in digital sales or account management ideally in the telco, CRM or SaaS technology space
• Proficiency in using CRM platforms such as Salesforce or Copper
• Commercial acumen in preparing budgets and pipelines
• Detail oriented in all aspects of account management from documenting requirements and solutions to meetings and product demonstrations,  proposals and reports
• A high degree of literacy and skilled in delivering sales and solution presentations
• Demonstrable experience in managing complex projects with multiple stakeholders
• Desirable but not essential (can learn on the job): Proficiency in Vidyard

About You

• You’re organised, a self starter and highly motivated to succeed
• You’re tech savvy and familiar with using messaging and apps in your everyday life
• You’re a positive thinker and always solution-oriented – you enjoy keeping customers happy
• You’re personable, empathetic, and a team player
• You thrive in a fast paced, dynamic environment with tight deadlines
• You’re an excellent written and verbal communicator
• You prioritise effectively and rise to the occasion under pressure
• You understand that our customers’ success and company reputation are your main priority

About Us

Púca is a small but busy team and our values are around delivering unsurpassed customer service to our clients while providing an inclusive, flexible, family-friendly working environment for our staff. 

Our location in Rathmines is shared by our sister company Prommt and is well served by numerous buses just a few minutes from town and the Luas stop which is just down the road (Ranelagh or Beechwood).

– Private Health Insurance

– Bike to work scheme

– Great location 

– Hybrid workplace (primarily work from home)

The salary is negotiable based on experience: €50-57,000 base + a competitive personal and company performance bonus of up to €25,000+ based on OTE