Swedish Transactional Agents- Ireland

Job Category:
Multi-Lingual/Languages
Area:
East Ireland
Location:
Dundalk
Salary Description:
Competitive
Posted:
01/01/2022
Recruiter:
National Pen
Job Ref:
1447617457

Sales/ Customer Service & Up-Sell Roles- Based in Ireland

For Swedish Speakers

National Pen is a Multinational Promotional Products Company providing expert knowledge and essential Promotional Products for Professionals and Businesses worldwide.

Our workforce is from over 30 different countries with 19 working languages , we give on-going training to provide you with the tools to be successful. Our Training Department has won The Best Training Initiative for 2019!
* Language Skills Required: Good English and be Fluent in Swedish.

Sales Agent Requirements & Daily Tasks:
* Sales experience desired, but not essential as we provide extensive paid training
* Remain Professional under pressure
* Strong communication and computer skills
* Self-motivated, goal oriented and have a positive personality
* Be open and coachable, be persistent and a good team player
* Work from a shared database of NPL customers.
* Work closely within a team, teamwork is very important.
* Excellent attention to detail to enter customer imprint details, company name, web address, phone number.
* High volume of Outbound Phone Calls per Day, an achievable target as an automatic system is used.
* Reach sales targets, achievable sales targets are set. Targets vary depending on the time of year.

Customer Service Agent Requirements & Daily Tasks:
* Customer Service/Accounts and Collection experience desired but not essential as we provide paid training .
* Ability to analyse a problem quickly and resolve it following procedures
* Good telephone manner : courteous, clear speech, good call management
* Customer service focused, able to deal with customers in a friendly and polite manner
* Computer literate/ strong attention to detail
* Be open, coachable and a team player
* Inbound & Outbound Calls (General queries, finance queries, shipping issues, Up-Selling)
* Resolving customer issues, problem solving and negotiating
* Processing orders via telephone and email, Translating and proof reading
* Any other duties/projects as directed by Management
* Document customer comments re: payment date / disputes etc.
* Ensure that the requested paperwork and documentation is issued to customers.
* Assist cash application team and ensure that payments are processed.

Upsell Agent Requirements & Daily Tasks:
* Some sales experience desired, but not essential as we provide extensive paid training
* Strong communication and computer skills
* Self-motivated, goal oriented and have a positive personality
* Be open and coachable, be enthusiastic and a good team player
* Have the ability to work efficiently, show good attention to detail and be able to multitask
* Good telephone manner: professional, courteous, clear speech, good call management


* Call existing and new customers to confirm mail orders received
* Verify details & enter orders accurately
* Increase customer orders by offering discounted rates
* Work on projects to increase National Pen revenue from outbound call campaigns
* Any other duties/projects as directed by Senior Management

Benefits:


* Attractive relocation package

(Four nights B&B and a flight refund of up to €150.00)
* First day induction
* Orientation Assistance including Accommodation assistance, revenue, Irish bank account set up
* Two weeks paid training
* Team incentives
* Continuous coaching and mentoring
* Career development program
* Medical cover
* Commission/ Bonus Structure


* Staff discount with over 60 local shops and businesses
* Multicultural environment
* Social club
* Weekly payroll
* No Weekend and No Shift work
* Amazing employee referral program so you can bring your friends
* Discounted gym membership
* Paid holidays
* Free parking for your car or bike!
* Canteen
* Fun events for employees, friends, and family!

Contact Details:
National Pen
Contact: JobG8

You may return to your current search results by clicking here.

Latest Job Listings