Our client currently has a requirement for an Inside Sales and Renewals Executive with native level fluency in German supporting the German, Austrian and Swiss markets. This position focus is a channel-centric sales model, and will interact with both direct end-user customers, resellers, and distributors to ensure existing customers continue their relationship with the company.
Drive Support Subscription renewal prior to expiration, in line with processes and practices set-out for the region
Liaise with Field Sales team members and channel partners, and engage directly customers, providing quotes, emphasizing value proposition and managing the sales and ordering cycle
Identify opportunities to upsell higher support levels, extend support terms and propose upgrade hardware and software for potential and existing customers
Maintain accurate information in our CRM about the status of opportunities, and contribute to accurate sales forecasts to the regional Sales Director
Ensure a positive customer experience in all your interactions
Work to aggressive revenue targets, reflecting the high importance of this region's contribution in the company's overall EMEA revenue goals
Contribute to process improvements, and regularly convey feedback from your experiences and interactions with customers, our CRM, and trends you perceive in your territory
Support the Field Sales teams with licencing and other customer queries referencing our licencing database and CRM systems
3+ years Inside Sales experience within the high-tech industry; including experience working to quarterly revenue targets in a process-driven sales environment
Experience working within a Sales Channel in the IT market, such as with resellers, VARs, VADs, integrators, consultants, etc.
Fluency in German and English with excellent verbal and written communication skills in both
Demonstrated ability in recognising and acting on cross or upselling opportunities
Highly motivated and proactive approach to work with willingness to make direct contact with customers
Computing/network product knowledge is a plus
Basic understanding of load balancing is an advantage