Cold Calling in a Competitive Climate (Intro Course)
By SalesJobs.ie
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“Overcome reluctance, build confidence & generate sales through cold calling”
Who Should Attend:
A practical and interactive half day workshop, the course is designed for all sales staff that needs to follow up on incoming sales enquiries and customers as well as those who make outgoing calls.
Overall Aim:
The aim of this half day workshop is to help sales staff achieve a greater appreciation of the importance of cold calling and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales. Participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills in using the telephone to overcome reluctance, deal with rejection and effectively cold call to make appointments and close sales.
Workshop content
· Overcome reluctance, handle rejection and create opportunities through cold calls
· Become more assertive and successfully deal with gate keepers on the telephone
· Have the right attitude, create the right impression and make the connection
· Guide the customer effectively through each stage of the sales presentation
· Really listen and pre-empt customers’ needs through skilful questioning
· Use the right tone of voice, present the benefits and talk to customers in their own language
· Handle objections effectively and help customers make the right decision
· Learn to recognise buying signals and know when and how to ask for the order
· Work the numbers in cold calling – qualify leads, make appointments and close the sale
Training method
Training is based over a half day with group discussions, case studies and feedback based on individual/group needs. Each learner will receive a handout of the slides. Follow up mentoring and further training can be provided with this workshop.
Places only €99.00 per person. 4 hours intensive training
15 Places Only - Book Early
Short description on Karen Sommerville/ Call Focus
Karen Sommerville is a leading communications specialist and Managing Director of Call Focus. Karen has over 20 years experience in various sales and marketing roles across a number of sectors and has been providing consulting services with Call Focus since 1999. Karen is an established trainer for many different groups including various Skillnets, Enterprise Boards, Business Associations and educational bodies as well as a number of private clients. Karen achieves satisfaction ratings exceeding 85% on many of her courses from companies in a wide range of industry sectors; including IT, Financial, Education, Telecoms, Media, Events & Leisure, FMCG, Service, Charities and Construction businesses in “business to business” and consumer markets.
Dublin
Date: Thursday 4th March (Intro Course)
Venue: Camden Court Hotel - Dublin 2
Time: 9.15am- 1.00pm
Cost: € 99.00
Space limited - Book Early!
Email denise@SalesJobs.ie to book your place
If you wish to book a place, please contact Denise on (01) 236 6636 or email denise@SalesJobs.ie The cost is Eur 99 per person which is strictly payable in advance by cheque/credit card. Cancellations received less than 72 hours before the event regretfully cannot be refunded. Substitutions can be made at any time.
Looking forward to seeing you there
Course Testimonials
"I would recommend this training course to a friend on the basis Karen was presenting! Karen has a great approach to training." MD, Technology Company
"Very much enjoyed the course, will come back again" Sales Exec, Training Co.
"This was time well spent, price was excellent very good value for money, it was a little rushed at the end but that's a problem with a course with good interaction." Sales Manager, B2B
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